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Privacy Policy

PRIVACY POLICY

Data Controller Information:

  • Data Controller: Consorzio in gondola

  • VAT / P.IVA: 04549250274

  • Registered Address: S. Croce – S. Simeon Piccolo 686/A, Venice, Italy

  • Email: ingondola@gmail.com

  • Website: ingondola.com

1. Introduction

This Privacy Policy explains how Consorzio in gondola (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal data when you visit our website ingondola.com and use our direct booking or contact services. We are committed to protecting your personal information and respecting your privacy in compliance with the EU General Data Protection Regulation (GDPR – Regulation EU 2016/679) and applicable national laws.

2. Personal Data We Collect

We may collect personal information that you voluntarily provide to us when contacting us or booking a gondola ride through our website or connected platforms (such as Bokun). This includes:

  • Identity & Contact Data: Name, email address, phone number.

  • Booking & Transaction Data: Preferred dates/times, number of passengers, payment verification details (processed securely via third-party payment providers).

  • Communication Data: Any information or messages you send to us via contact forms or direct emails.

  • Technical & Usage Data: IP address, browser type, operating system, and browsing behavior collected automatically via cookies or analytics tools.

3. Legal Basis and Purpose of Processing

We process your personal data for the following purposes and legal bases:

  • Execution of a Contract (Art. 6.1.b GDPR): To process, confirm, and manage your gondola tour bookings and respond to your pre-purchase inquiries.

  • Legal Obligations (Art. 6.1.c GDPR): To comply with tax, accounting, and administrative legal requirements.

  • Legitimate Interests (Art. 6.1.f GDPR): To maintain, secure, and improve the functionality of our website and services.

  • Consent (Art. 6.1.a GDPR): For non-essential cookies, analytics, or direct marketing communications (where applicable).

4. Third-Party Services and Data Sharing

We do not sell, rent, or trade your personal data. We only share information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

  • Booking Systems & Platforms: Booking management software (e.g., Bokun) used to facilitate direct online bookings.

  • Payment Processors: Secure payment gateways (e.g., Stripe, PayPal) for transaction processing.

  • IT & Hosting Providers: Web hosting services and infrastructure providers.

All third parties are contractually bound to process your data securely and solely for the specified service purposes.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for satisfying legal, accounting, or reporting requirements. Booking and invoice records are kept for the statutory period required by Italian law (typically 10 years).

6. Your Data Rights under GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.

  • Right to Restrict Processing: Request restriction of processing your data.

  • Right to Data Portability: Receive your personal data in a structured, commonly used format.

  • Right to Object: Object to processing based on legitimate interests or direct marketing.

  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at ingondola@gmail.com.

7. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Complaints

If you believe that our processing of your personal data violates data protection laws, you have the right to lodge a complaint with the competent supervisory authority (in Italy: Garante per la protezione dei dati personali – www.garanteprivacy.it).

ed for by law.